[I’m good for now, THANK YOU ALL!!]

URGENT MASTODON HOSTING HELP NEEDED:

Mstdn.games is searching for a new (MANAGED) hosting solution after our host has not responded to technical help requests, and the instance has been slowing and having technical issues for over a month. Auto payments have continued to be taken out.

If you know of anyone who could help with this, please contact me asap.

We are on Mastodon 4.5.5 with Elasticsearch.

Our database is 132 GB
Our media storage is 200 GB

Please help! #MastoAdmin #Admin

Edit: I’m located in Canada and prefer a Canadian or EU host.
Edit 2: Please do not DM me without asking first. Further, I'm disabled and energy-limited. I'm looking for a partner to help host the instance.
I am not looking to fully self-host. I've updated the post details. Thank you.

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teilten dies erneut

Als Antwort auf Badass Britt

I've used Digital Ocean before. I hope it's not them. They have turnkey mastodon servers.

Another option I've seen people like is OVHcloud.

My server (serving PeerTube, Faircamp and jitsi-meet, a chat server) is currently in my living room on a 2GB line. I've been meaning to move it to a data center, and have looked at OVHcloud's pricing (mostly for dedicated hardware). Very reasonable.

I have no recent experience with either.

Als Antwort auf Badass Britt

May I ask you why? So you've been having technical issues for a month, the customer service isn't reaponding and they keep on happily billing you.

Hate to break this to you, but it sounds like you're being screwed over. By naming the hosting provider you would lessen the chances of someone else ending up in your situation.
@steter

Als Antwort auf Badass Britt

If you need cheap S3 check out Object Storage at #Hetzner (hetzner.com) All your Data (1TB included) stored for €5.99. I run a nginx server as proxy and cache to safe Traffic. Works great so far! For a working config, DM me.
Als Antwort auf Badass Britt

I don't know if you're looking for a managed host or a VPS/VM provider, but if you're looking for managed hosting I've heard good things about fedihost.co/ - based in Montreal!
Als Antwort auf Badass Britt

fedihost.co/ from @paige has been my go-to - I've not had any technical issues but my instance is tiny

They have a custom option, might be worth reaching out 😀

Als Antwort auf Badass Britt

We plan to move our very small instance this month or next (currently VPN self-managed w/ Digital Ocean) to a managed hosting provider in the EU.

The only two providers we've found that meet our criteria so far are masto(.)host and toot(.)io.

We have no experience with either; this is based solely on recommendations we've gotten here and online searches.

We have "tested the waters" with a different EU-based host. Based on our experience we think we need more robust tech support than they provide.

Hope this might be helpful and best of luck.

Feel free to DM.

[edited: self-hosted to self-managed]

Dieser Beitrag wurde bearbeitet. (3 Stunden her)
Als Antwort auf Badass Britt

No recommendation, no need to follow-up, just wanted to let you know you're doing a kick-ass job, you clearly care for your instance, have gathered a nice community and are doing all of this next to everything else you've got going on, so yay you and I hope someone's able to point you in the right direction (and perhaps even help out)
Als Antwort auf Badass Britt

our instance has slightly smaller database and slightly higher media storage. Overall, I think we can offer you managed hosting using our tested configuration.

132 GB SQL is really a lot. Our basic offer is about 40€ per month, but I expected database to be much smaller, this implies really lot of RAM required to run the VPS. I must ask my fellow admin about pricing of extra resources.

Can I ask how big is size of SQL backup? (compressed, as .tar.gz)

I have tested tooctl with undocumented parameters to clean old statuses without local interactions (it is really a must, to prevent database from growing). It can be set up to clean eg. statuses older than 365 days, if there were no interactions by local users (nobody doomscrolls more than cca 1 week in the past anyway...)

On the other hand, we have Elasticsearch tested and running (on separate VPS, for stability). And yes, we offer managed VPS, we would handle Mastodon upgrades.

We are in EU and we run all our stack including HW (we are local ISP, primarily)

Dieser Beitrag wurde bearbeitet. (2 Stunden her)
Als Antwort auf Badass Britt

Bookmarked this a while back, might be useful should you need technical assistance:

hachyderm.io/@thisismissem/113…

Non-free, but I'd be willing to subsidize the cost if needed.

Als Antwort auf Badass Britt

if it hasn't already been suggested in the thread, since you're in Canada an affordable and awesome choice is fedihost.co/ @fedihost@mstdn.social @fedihost@video.fedihost.co